We stand behind the quality of our products. Depending on the reason for the return and the condition of the product, there may be several options available to you.
Our return policy only applies to products purchased directly from our website. Your item must be in its original unused or unopened condition to be returned unless there is a manufacturer defect.
*You must return the item within 30 days of your purchase. We do not accept returns of opened product for any reason.
No returns or exchanges will be accepted for final sale products.
If you would like to return an unopened product for any reason within 30 days, we can issue a refund to your original method of payment. The refund issued does not include any shipping fees charged for delivery.
If a product you receive is damaged during shipment, arrives after its expiration date, or is not what you ordered, we can send a replacement right away and provide a prepaid return label for our US customers. International customers must contact CustomerCare@PI-Nutrition.com. Please notify us within ten (10) days of receiving your order.
If a clothing item (i.e., hat, shirt, etc.) doesn’t fit properly, we’ll gladly exchange the item for a different size as long as it has not been worn, or you can return it. Our shirts fit very true to size.
If the item you’d like to return was ordered more than 30 days ago, we cannot accept the return or issue a refund for any reason. Proper temperature storage and dating of our products are critical.
All retail purchases made at retail stores must be returned to the retailer with whom you made the purchase, and you must follow their return policy.
To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product. A Return Authorization # will be provided along with instructions for your return. Please write both your RA # and reason for return on your original warehouse invoice and include that with your return. Packages missing this information may delay or hamper the associated refund or account credit.
When returning an item, we highly recommend using a shipping method that provides step-by-step tracking information to help ensure its safe arrival. We apologize, but we are not responsible for the amount of time it takes for an item to be returned to our facility or for an item that is lost or damaged during the return process.
Once we have received the product and the return has been processed and approved, we can issue your credit code or refund/credit to your account. Please note that we are unable to accept returns that are dropped off by a customer at any of our warehouses or other locations.
When you are due a refund, most often it is processed within 2-5 business days and issued to the payment account used for the original purchase.
If you originally paid for your order using a credit card, debit card, or PayPal, it may take up to five additional business days before the refund is reflected on your account statement.
If the original account is closed, or if the card used has expired, we will issue your refund through the mail in the form of a company check within 7-14 business days.
If you originally paid using a secure form of payment, such as a wire transfer, Western Union, or money order, the refund is sent by mail to your shipping address in the form of a company check within 7-14 business days.
Missing an Item?
Are you missing an item from your order? Please review your packing slip or invoice, as your order may have shipped in separate packages or from different distribution centers. Also, check for e-mails from PI Customer Service for alerts regarding your order. If your packing slip indicates the missing item should have been included and you have not received any order alerts, please contact us at CustomerCare@PI-Nutrition.com, or call us toll-free at 844-333-0969. Not in the US? Contact us at 724-471-0470. Customer Service hours are 8:30 am EST – 5:30 pm EST. If you reach our voicemail system, please, please, PLEASE leave a message, and one of our representatives will return your call.
Also, please be sure to contact us within ten (10) days of receiving your order. Claims for missing items after 10 days cannot be researched and will be considered invalid.
All orders are shipped within 3 business days, Monday – Friday, 9 AM – 3 PM.
We ship via UPS or the United States Postal Service. You can use the tracking # provided in your e-mail confirmation to track your shipments. For UPS tracking, click here; and for USPS shipments, click here.
Our Distribution Centers chooses the best service for these shipments based on weight:
Packages under 1 lb – USPS First Class Mail
1 – 9 lbs – SurePost (UPS & USPS)
SurePost is picked up by UPS but the end delivery is handled by the local USPS 50% of the time and by UPS 50% of the time
10 lbs+ – UPS GROUND
INTERNATIONAL CUSTOMERS, READ THIS NOTE: PI-Nutrition.com is currently not shipping internationally.
Shipping Rates: U.S. Flat Rate Shipping Options*
Up to $99.98
$99.99 – $100
$100.01 – $150
More than $150
UPS shipping is based on the weight of your products and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to decide not to place your order at that time.
NOTE: Free Shipping offers DO NOT include massagers or other brands that are not Performance Inspired products unless special offers are noted.
Back Orders: If an item goes on back order we will ship the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order.
You will not be charged any additional shipping and handling for the second shipment.
We put our heart, our soul, and our reputation into the quality of our products. We would love to hear your feedback and any ideas, comments, or recommendations, so please e-mail our Customer Care Team directly at customercare@PI-Nutrition.com.