We stand behind our products and expect you to be 100% completely satisfied with their quality. Depending on the reason for the return and the condition of the product, there may be several options available to you.
Our return policy only applies to products purchased directly from our website. You must return the item within 30 days of your purchase. We do not accept return of opened product for any reason.
To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product. A Return Authorization # will be provided along with instructions for your return. Please be certain to write both your RA # and reason for return on your original warehouse invoice and include that with your return. Packages missing this information may delay or hamper the associated refund or account credit.
When returning an item, we highly recommend using a shipping method that provides step-by-step tracking information to help ensure its safe arrival. We apologize, but we are not responsible for the amount of time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.
Once we have received the product and the return has been processed and approved, we can issue your credit code or refund/credit to your account. Please note that we are unable to accept returns that are dropped off by a customer at any of our warehouse or other locations.
When you are due a refund, most often it is processed within 2-5 business days and issued to the payment account used for the original purchase.
Are you missing an item from your order? Please review your packing slip or invoice as your order may have shipped in separate packages or from different distribution centers. Also check for emails from PI Customer service for alerts regarding your order. If your packing slip indicates the missing item should have been included and you have not received any order alerts, please contact us at CustomerCare@PI-Nutrition.com or call us toll free at 844-333-0969. Not in the U.S.? Contact us at 724-471-0470. Customer Service hours are 8:30 am EST – 5:30 pm EST. If you get our voicemail system, please, please, PLEASE leave a message and one of our representatives will return your call.
Also, please be sure to contact us within ten (10) days of receiving your order. Claims for missing items after ten days cannot be researched and will be considered invalid.
All orders are shipped within 3 business days, Monday – Friday 9 AM – 3 PM.
We ship via UPS, FedEx, or United States Postal Service. You can use the tracking # provided in your email confirmation to track your UPS shipments – click here ; track FedEx shipments here – track ; and track your USPS shipments here . Shipments to Canada are sent via USPS.
INTERNATIONAL CUSTOMERS READ THIS NOTE: International customers are responsible for ensuring that the products ordered can be lawfully imported to your country. When ordering from Performance Inspired, the recipient is the importer of record and must comply with all laws and regulations of their destination country. Orders shipped to countries outside of the United States may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country. If necessary, any additional charges to obtain shipment from customs must be paid by the recipient. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information.
If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if customs reject an order due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of your order less any shipping costs, restocking fee or return shipping fees once the package is returned and processed by our warehouse. Please note, packages returned by customs can sometimes take a very long time to return, and in extreme circumstances can take as long as one year.
FedEx shipping is based on the weight of your products and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to decide not to place your order at that time.
If an item goes on backorder we will ship you part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
We put our heart and soul and our reputation into the quality of our products. We would love to hear your feedback and any ideas, comments, or recommendations, so please email our Customer Care Team directly at customercare@PI-Nutrition.com.